Privacy Policy

Queensland Paediatric Specialists collects a range of information about our patients and their parents/guardians by way of our consent form, email, phone calls and during consultations with our doctors and allied health professionals.

This information is collected and used for administrative purposes, billing, direct marketing in relation to our clinic only, practice management, legislative or regulatory requirements and for research and educational purposes. (Please see our Patient Consent Form for more information).

Queensland Paediatric Specialists take appropriate security measures to ensure that your personal information is protected, kept confidential and destroyed appropriately when it is no longer required. Our software and computer systems are managed and monitored by a professional IT company to ensure the safety of patient information stored within our computer systems. 

All employees of Queensland Paediatric Specialists are required to sign a confidentiality agreement upon commencement of their employment to protect the privacy of patients and other individuals.

Patients and clients can request to have copies of their personal information, clinical notes, images, and reports sent to them or a third party by contacting us to obtain a Release of Personal Information Consent Form. Your personal information will not be released unless a consent form has been signed, received, and processed by the clinic. We will only disclose personal information in accordance with the Privacy Act. 

In an effort to keep your personal information correct and up to date, upon arrival to our clinic, our receptionist will confirm with you your personal details such as Medicare and Private Health Insurance, address, contact numbers and your usual GP. If there are any other details that have changed, including any custody arrangements or court orders pertaining to your child, please advise the reception staff upon your arrival.

Please note that unless the details of a person (inc. parent/guardian/carer or family member) calling our clinic to enquire about a patient/child are noted on our patient information/consent form, no information will be provided to that person including appointment details or billing information. Any person that you wish to have access to this information should be noted on our consent form.